Reviews
Installers were great; professional, friendly and careful about everything on site, making sure work was done well and everything was returned to how it was when they arrived. Price was a bit high for the work involved, but they were available ASAP once the unit being installed was on hand and provided a discount for a delay in delivery. All in all a good experience with McDaniel.
Thanks Steve! Detailed explanation and showed me how to better maintain my system and troubleshoot a problem in the future. Glad to have the AC humming again.
Everyone at McDaniel Service was trustworthy and took the time to answer my questions and provide me with recommendations. It's nice to know you have someone to go to for maintenance and any repair work you might need. Appreciate their expertise and honesty.
I am a long-time customer. The service is always prompt and professional. I trust the advice, no sales pitches, and they stand by their work. From management to staff to technicians, they take very good care of their customers. Definitely the best in the DC area for plumbing and HVAC. Najib just installed a new tankless water heater in my Old Town townhouse, and I could not be more pleased with the quality of the work or with the overall experience.
I contacted McDaniel Service on a Sunday after my air conditioning stopped working, and from the very first phone call, their customer service was outstanding.
The dispatcher was professional, courteous, and kept me informed throughout the process. The on-call technician, David, arrived as promised, took the time to thoroughly diagnose the problem, and clearly explained what had failed. David never tried to pressure me into unnecessary repairs and answered all my questions with patience and professionalism.
Although the replacement part wasn't available on his truck because my system has a variable-speed blower motor, he immediately began working to locate the correct part and obtain pricing. He even arranged to bring me a portable air conditioner so my 95-year-old dad, who is in hospice, would have a cool place to sleep while we wait for the repair. That level of customer care meant a great deal to me.
While I'm still waiting for the final repair, I wanted to recognize the exceptional customer service I've received so far. Based on my experience to this point, I would not hesitate to recommend McDaniel Service. Their professionalism, communication, compassion, and willingness to go above and beyond have been outstanding.
Washington Gas came out to replace gas lines and when they came back to turn back on the gas line they found leaks. We called McDaniel and they came out quickly, did the job well and apologized for an unexpected delay. Chris Johnson was our tech and he was very professional and kind. We will definitely use them in the future.
I have been relying on McDaniel for my air conditioning service for over a decade. They are responsive, reliable, and their HVAC people are seasoned professionals who do great work. Steve Orellana inspected our air conditioning unit. Steve was courteous and efficient. He checked all parts of our system and also showed us how to keep our outdoor unit clean. McDaniel Service professionals never upsell you like big HVAC companies do. They are straightforward and honest. I highly recommend McDaniel Service!
